The procedure is standard, in each of our contracts with the spa resort there is a "cancellation terms" paragraph. Resort policies vary slightly, but in general, we can say that if a booking is canceled, 30 days or more before the commencement of a trip, the refund is 100% (excluding the bank charges). Further, the retained amount is from 10 to 100%, depending on the time that remains before the trip. This often depends on the of the hotel's position, and we stand on the client's side and try to minimize losses, especially if confirmed serious circumstances is the cause of the cancellation. In any case, we propose to either move the dates or change the names of guests - these changes are usually free or can be done at a minimal cost.
