Frequently Asked Questions

What is your pricing policy with respect to the accommodation and spa treatments you sell?
Every spa hotel has its own price list that is binding for us. As a mediator we receive a reward for our services.

Is it possible to book accommodation as well as spa procedures through www.spa-resorts.cz?
Many spa hotels offer bargain packages of procedures created for specific medical problems including the accommodation. In this case, the price is set at clear level.  Through www.spa-resorts.cz you can also book only the accommodation and arrange the spa procedures once you reach your hotel. This however means to count with some extra money needed for the fees. We will be pleased to suggest the best services for you.
Is there any penalty fee for canceling my stay?
Every spa hotel has its own policy and the level of penalty varies. Generally, the later you cancel your booked holiday the higher the fee.

How do I find the medical treatment I need?
Simply go to the main menu on the left and find the name of your medical problem. All of the spas that appear after you click on the indication treat this problem. Another possibility is to find your spa according to the location in the search tool on the right side of the web page. If you look for a specific hotel, write its name in full text and press SEARCH.

I cannot find the spa hotel I visited last year. Why?
Since we continuously update our information we deactivate hotels that are temporarily closed for renovation. Once they are opened they will be advertised on our web page again.

I am interested in advertising on www.spa-resorts.cz. What should I do?
Please contact our advertising manager at marketing@spa-resorts.cz.