Why do you require 100% prepayment? I usually pay to hotels upon arrival.

Spa resorts require payment for treatments in advance for one simple reason - the program of spa resort treatment is very different from a hotel stay. Mainly, this is influenced by the presence of a treatment component, which must be clearly planned ahead. That is why, if a client refuses a program ordered earlier, the spa resort incurs disproportionately large losses compared to a hotel that only has an unoccupied room.